Virgin Media. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. PER MONTH. Hi , Thank you for your post and update on this I am so glad you have your new phone. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. - Find your nearest Collect+ store. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. I'm in a really frustrating situation. Arrowmunda. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. Global Media Limited A. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Stay safe online. 3 years ago: Text message from Virgin about a scheduled delivery. Re: Yodel (oh god, no) email when. 07-06-2021 13:00. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. I've received no communication from virgin addressing this, in fact both of the. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. New customer to VM and all I’ve had is trouble so far. 44pm and the. £45. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. The Voice. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). 3 weeks ago. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. The kit was due to be delivered on the 3rd. We would like to show you a description here but the site won’t allow us. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. The guy did say it would be a hub 5. Virgin Media. A number of queries can be addressed by the automated assistant, which will point you. I tried to contact Yodel customer service. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. 5 million in 2020. We would like to show you a description here but the site won’t allow us. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Global Media Limited Customer Service telephone A. Hi chereseferry 👋. Get it for your Android device. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Well-informed. Thousands of Yodel stores nationwide. Home Phone. Please choose the Yodel Store of your choice and let us do the rest. i. When I got there Yodel's customer service said that the package was. Virgin Media deliver their routers via Yodel. Tesco Direct. The deliveryman noted that the box was left behind the “bin”. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Virgin Mobile. I am now. Str33t. SpeedDelivery of your equipment to store via Yodel is free. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Browse Virgin Media Virgin Media Community. Anything else on the BT network you could just use. Return parcels to Virgin Media. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Global Media Limited Customer Service email address : A. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Sign in . I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Free tracking available as standard. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Thanks. Where is your parcel coming from: Where is your parcel going to: Weight. From £ 38 a month. I have had a look into your service on our system and I can see you recently contacted our team regarding this. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. There are two ways to return a parcel through Yodel. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Hopefully they can reconnect the older hub for now. Go to Account settings, then Account details b. . Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Yodel stole my parcel. QuickStart, set up and connections. Mobile Your Account. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Realtime overview of issues and outages with all kinds of services. Re: Yodel (oh god, no) email when. Simply ring our friendly customer service team. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. I’ve called Virgin Media and they have launched an investigation with Yodel. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. 3 weeks ago. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). 7 stars for customer service. Make sure your TV and your box are switched on. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Today is the second day in another round of 3. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Switched On Families. . 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Apparently the tag could be damaged or missing and they can't find the parcel. Yodel, returned to sender. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Virgin Mobile. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Available with M50 broadband or faster. Your Virgin Media return En route. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. I had my new gig broadband setup a couple of weeks back with a new Hub 5. I was never contacted. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Up to 3 WiFi Pods if needed. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Joining in. Poor service Yodel, no delivery. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. ) Need help? Visit would like to show you a description here but the site won’t allow us. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I called virgin and they said to contact - 5105152 - 2Virgin Media . Sorry to hear you have been having issues with your Yodel delivery. QuickStart, set up and connections. . The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. on 08-11-2022 12:42. In response to Steven_L. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Entertain me; Broadband Deals. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. And now Yodel's delivery tracker is saying that I am unauthorised to make. We would like to show you a description here but the site won’t allow us. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. and delivery tracking information. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. on 25-04-2023 17:04. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. (England) I bought a mobile on contract from virgin media. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Options. This will be a few weeks in advance so you'll have. Quote & Book. 2 Kudos. Click on the brands below or scroll down to the handy brand finder. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Simply select the track your parcel link in the email and enter the code to get the latest update. In this conversation. on 30-05-2023 13:29. Virgin mobile - yodel delivered me some one elses parcel wow. No still no tracking number. Good afternoon. The real trick to leaving an impression during The Voice Blind Auditions is to give the. Networking and WiFi. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. She called back and left a voicemail confirming that it was booked in and. Parcels returned to the retailer within 72 hours. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. I’m so frustrated with Yodel. Your Virgin Media return Returned. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Mobile Your Account. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Yodel works with many retailers to offer Return to Yodel Store services. Browse Virgin Media Virgin Media Community. Account - Mobile. Received email on the 19/7/21 to advise my ord. 4K compatible TV/device required to watch Ultra HD. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Just the same response. Unfortunately I didn't received any package tracking number nor text with delivery details. . If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. He assisted me with that but not beyond that. . Joining in. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Moved house, and my new self install broadband equipment supposed to be delivered today. Global Media Limited: Website for A. I would be grateful for any advice on the best way to proceed. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Account - Mobile. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. I booked this. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Received into MITCHAM DEPOT. I spent hours trying to get some info ou. Get it for your Android device. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Lee1981. Flag for a moderator. Shop online with over 90 brands and have your items delivered to your local store. - Keep all your orders in one place. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. Browse Virgin Media Virgin Media Community. It is the returned hub that has gone missing on its way back to virgin. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Options. Deal. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. My Virgin Media App. Not in? No worries: Yodel will leave a card explaining how to reschedule. Account - Mobile. Most QuickStart kits have just 6 cables, connectors and powerlines to. Despatched from BOREHAMWOOD DEPOT. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. @Zach_R. My parcel with a hub 4 was supposed to be delivered on Tuesday. Stay safe online. GXO has collaborated with Virgin Media since 1999. BlueLou. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. As in the title. Str33t. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Shop. Although this question has appeared before the answers vary and I need definitive advice. Browse Virgin Media Virgin Media Community. Yodel strikes again. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. Really disappointed, when I goo. Welcome to our community forums and thank you for your first posts. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. We can understand the inconvenience caused to your day and want to best help. But until Thursday evening, there is no delivery, no update, nothing. FREE Virgin Media Returns | Collect+ delivered by Yodel. Hub 3 stuck at Yodel. but I can't. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Expecting delivery of router today but Virgin Media have not given me a tracking number. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Please respond to this when you can and we'll proceed from there. 7 million in fiscal 2021, up from £9. please can you check when I can receive my box? I’m regularly working from home and really. Yodel say I have to speak to Virgin to get the package re sent. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. We would like to show you a description here but the site won’t allow us. Because it was shittly designed, the people in the. on 28-03-2023 09:35. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Download it for your iPhone. @virginmedia. Tesco Direct. You presumably have the tracking info so there's nothing much you can do/need to do. Options. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. As you can see from the above, they don’t have any record of any parcels due for my address. On our wavelength. Yes, Virgin Media returns in the UK are completely free. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. A. Openreach has just launched a revised. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. The issue is there was more than one item in the parcel. Switched On Families. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Thank you for the update, please let us know how things go. Thanks in advance. Sign in to My Virgin Media a. Virgin Media’s service is not activated too in the new address requested. Very. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. My Virgin Media App. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. We would like to show you a description here but the site won’t allow us. Welcome to our community forums and thank you for your first posts. I've replied to numerous emails asking for a returns label but nothing received. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. You will either receive a returns slip with your original parcel. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. We would like to show you a description here but the site won’t allow us. Everything you need is posted to you. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Sign in . I'm sorry to hear about the issue you're having with the returns kit. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. once the package has been entrusted to the Yodel network! 0 Kudos Reply. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. “It’s with the correct team” My phone was stolen by Yodel on Saturday. Browse Virgin Media Virgin Media Community. Openreach has just launched a revised. Browse Virgin Media Virgin Media. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. But until Thursday evening, there is no delivery, no update, nothing. I've since spoken to virgin customer service who informed me that I should have had rec. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. i. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. In this conversation. Re: Yodel. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. on 28-03-2023 08:11. on 28-03-2023 08:11. p. Security matters. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. 44pm and the parcel. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Re: Virgin parcel scam. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Having issues? We help you find out what is wrong. Hi Karubin welcome to the community! Thank you for posting. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. This will be a few weeks in advance so you'll have. Account - Cable. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. on 21-11-2022 15:03. Options. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. @Zach_R. Yodel returned to sender. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Security matters. We wouldn't be able to advise directly on the information provided by Yodel, as this. We would like to show you a description here but the site won’t allow us. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect.